Basic Info

Sama salman

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Operation specialist at Hansa freight ltd

Experience Details

Operation specialist

Administration, Operations/Management, Logistics/Supply Chain

Experienced (Non-Manager)

N/A


Company Details

Hansa freight ltd

Cairo, Egypt

1-10 employees

Logistics and Supply Chain

N/A

Jul 2017 to present (5 months)
Customer service agent at Teleperformance

Experience Details

Customer service agent

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Teleperformance

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Nov 2016 to Jul 2017 (8 months)
Spa Receptionist at Fairmont nile city

Experience Details

Spa Receptionist

Tourism/Travel

Entry Level



• Part of the spa front office team that contributed in setting the new spa treatment protocols, and spa annual membership sales strategies.
• Implemented Willow Stream Spa operational standards, treatment protocols, attended spa product line training, and followed up on therapist productivity and competency reports.
• Monitored daily transactions and daily cashing up.
• Handling members accounts, retention and cases follow ups. • Achieved Best Team of the Quarter 2105 at Fairmont Nile City.
• Achieved Egypt’s Best Hotel Spa Award from World Spa Awards 2015 at Fairmont
Nile City.


Company Details

Fairmont nile city (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Aug 2015 to Jun 2016 (10 months)

Education

Bachelor's Degree in , Faculty of Arts, Monumental History

Education Details

Bachelor's Degree

, Faculty of Arts, Monumental History

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elobour language school

Egypt

2010

Not specified

N/A

Elobour language school
2010
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

, Faculty Of Arts, Monumental HistoryAdaptiveAdministrationArabicBusiness DevelopmentCRMCustomer ServiceCustomer Service AgentEnglishFairmont Nile CityFlexibleGood Working EnviromentHonestyHospitalityHotelsInteractiveLogisticsLogistics And Supply ChainManagementMicrosoft OfficeOffshoringOperation SpecialistOutsourcingPresenterProblem SolverProfessionalityRetailSalesSecertarySeld DevelopmentSocialSpa ReceptionistSupportTourismTransportationTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

CRM

CRM

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Hospitality

Hospitality

: Advanced

: Extreme - I love it!

:

Less than 1 year

secertary

secertary

: Advanced

: High

:

Less than 1 year

Management

Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Presenter, Problem Solver, Flexible / Adaptive, Social, Interactive

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