Samaa Nasr

Guest experience ExpertFull Time

• Job Details:-Welcome guests with a warm and professional demeanor, efficiently handle check-ins and check-outs and provide information about hotel facilities and services. -Manage the hotel's online reputation, analyze, and make decisions in favor of it to improve it. -Act as a liaison between guests and various hotel departments, addressing inquiries, resolving issues promptly, and ensuring guest satisfaction throughout their stay. -Assist guests with recommendations for local attractions, and dining options, and facilitate reservations, enhancing their overall regional experience. -Proactively identify and resolve guest concerns, ensuring a swift and positive resolution to maintain high levels of satisfaction and loyalty.

Guest Relation Executive.Full Time

• Job Details:Provide customer service, personalizing travel experiences and offering ongoing assistance before, during and after trips. Effectively handle complaints and issues, prioritizing customer satisfaction and maintaining high service standards. Manage the quality of service through follow-up after the tours.

SEO Account ManagerFull Time

• Job Details:Lead website optimization, improving search engine rankings and increasing online visibility. Develop and execute SEO and Keyword campaigns that generate a notable increase in organic traffic and conversions. Analyze data exhaustively, providing detailed reports on the performance of the implemented SEO strategies.