Samaa Mahmoud

Senior Application Support OfficerFull Time

• Job Details:Identifies, analyses, and resolves problems, interacts effectively with users to solve problems and advises on best practices for using the software system. • Provides training and information to office staff and faculty. • Support students in accessing and using their system. • Creating report dashboards and reports for campus leadership and departmental use. • Maintain security and backup strategies. • Ensure compliance with IT policies & procedures. • Liaise with vendors and other IT personnel for problem resolution. • Writes documentation and support guides for users to describe installation, configuration and operating procedures

SIS SpecialistFull Time