Sama Ahmed Abdullah

Operation Supervisor Full Time

Acount Team LeaderFull Time

• Job Details:Account Team Leader for national accounts. (ITIDA & SECC-Part of Ministry Communications & Information Technology – Mantrac Egypt inbound – Mantrac survey) Job description: • Monitoring and following up the performance of the managed accounts to achieve the targets required by the clients. • Create seniors objective & duty. • Make all required calculations for COPC Metrics to make sure all projects are compliance with COPC Standards. • Monitoring and planning for the revenue and cost per call. • Creating invoices and seats plan on monthly basis. • Daily, Weekly, Monthly and Yearly reporting as per the project & COPC benchmarks. • Managing the quality performance of all account according the client needs. • Managing all the outbound campaigns, such as confirming the profile leads, advertising the products, invite clients for new events. And sending a daily and accumulative report with analysis for each campaign. • Managing, reporting and sending all SMS campaigns. • Communicating with each client aiming to achieve those requirements, needs and satisfaction. • Create a weekly and monthly analysis for CRM and customers requirement, achieving the mission target for ECCO outsourcing company of sending the best plan we could prepare to our clients.