SS
Sama samir
Customer Support Representative
EgyptWork Experience
Customer Support Representative
Feb 2024 - Apr 2024 -2 months
Egypt
- Job Details:Resolved customer complaints with empathy, increasing loyalty and repeat business. Managed escalated issues, ensuring swift resolution and positive client relationships. Conducted performance evaluations and provided constructive feedback.
Commercial International Bank (CIB)
Aug 2023 - Sep 2023 -1 month
Egypt
- Job Details:Assisted in digital banking operations and virtual account management. Prepared reports and conducted data analysis to improve customer experiences.
Petroleum Marine Service
Jul 2023 - Aug 2023 -1 month
Egypt
- Job Details:Organized files and reports to support staff in prioritizing tasks. Gained hands-on experience applying business concepts in real-world scenarios.