ST

Sama Tamer

Customer Support Representative

Sayeda Zeinab, Cairo, Egypt

Work Experience

  • Customer Support Representative

    transcom

    Dec 2023 - Aug 2025 -1 yr, 8 months

    Egypt

    • Job Details:assisted customers in navigating company website and placing online orders, improving overall user experience. developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

  • Customer Support Representative

    teleperformance

    Sep 2023 - Dec 2023 -3 months

    Egypt

    • Job Details:handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. provided coaching and mentoring to new hires, contributing to their successful integration into the team.

    • Education

    • Bachelor's Degree in management sciences

      Sadat Academy for Management Sciences (SAMS)

      Jan 2020 - Jan 2024 - 4 yr

    Skills

    • Business Analysis
    • Project Planning
    • human resources management

    Languages

    • Arabic

      Fluent

    • English

      Fluent
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