Sama Khaled

Customer Support Representative

• Job Details:Communicated effectively with customers to address inquiries, resolve issues, and ensure satisfaction. Managed high volumes of orders while maintaining attention to detail and meeting service standards. Developed strong multitasking and time management skills to handle busy shifts. Demonstrated the ability to stay calm under pressure and deliver a seamless customer experience.

Data Entry

• Job Details:Assisted customers with inquiries related to account management, billing, technical support, and product/services information in a professional and timely manner. Utilized company CRM systems to document interactions, track customer issues, and maintain a comprehensive record of resolutions. Managed high-volume chat sessions simultaneously while maintaining excellent service quality and a positive customer experience.

Finance Controller

• Job Details:Prepared and analyzed budgets for upcoming events, working closely with the planning team to ensure financial feasibility and cost efficiency. Monitored cash flow, tracked expenses, and managed invoicing and payments, ensuring timely processing and adherence to budget constraints. Conducted monthly financial reconciliations, ensuring accuracy in financial statements and identifying any discrepancies or issues. Developed financial reports and presented findings to stakeholders, ensuring transparency and clear communication of financial status.