SM

Sama Hatem Mohamed

customer service representative (intern) at banque misr

Faisal, Giza, Egypt

Work Experience

  • consultant

    catholic relief service (crs)

    Sep 2024 - Jan 2025 -4 months

    • Job Details:conducted interviews with refugee applicants to assess their eligibility for scholarship programs, ensuring they met all necessary criteria. entered and updated applicant data in the system, ensuring accuracy and resolving discrepancies. assisted with logistics for interviews across multiple cities, including alexandria and damietta, coordinating transportation and scheduling. supported the overall efficiency of the mission by managing logistical needs and contributing to a smooth interview process.
  • volunteer

    helm organization

    Apr 2022 - Apr 2023 -1 yr

    • Job Details:assisted in organizing graduation events for students completing their scholarships, focusing on logistics, mobilizing students, and coordinating event activities. supported the organization of office-based sessions for children with disabilities, helping to facilitate and assist them during the sessions. monitored students' progress in the seed scholarships program, ensuring course completion and opening subsequent courses in the sequence. resolved course-related issues and effectively managed student scholarships. performed data entry to update and track student progress, maintaining accurate records and ensuring smooth transitions between courses.
  • customer service representative (intern)

    banque misr

    • Job Details:assisted customers with opening bank accounts and guided them through the required processes. managed customer needs and inquiries, ensuring efficient and satisfactory service delivery. contributed to a positive customer experience by providing professional and responsive support.
  • Education

    • Bachelor's Degree in general management

      Cairo University (CU)

      Jan 2020 - Jan 2024 - 4 yr

    Skills

    • Data Management
    • Event Management
    • Adaptability
    • Organizational skills
    • Communication skills
    • Leadership and training
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