SM
Sama Hatem Mohamed
customer service representative (intern) at banque misr
Faisal, Giza, EgyptWork Experience
catholic relief service (crs)
Sep 2024 - Jan 2025 -4 months
- Job Details:conducted interviews with refugee applicants to assess their eligibility for scholarship programs, ensuring they met all necessary criteria. entered and updated applicant data in the system, ensuring accuracy and resolving discrepancies. assisted with logistics for interviews across multiple cities, including alexandria and damietta, coordinating transportation and scheduling. supported the overall efficiency of the mission by managing logistical needs and contributing to a smooth interview process.
helm organization
Apr 2022 - Apr 2023 -1 yr
- Job Details:assisted in organizing graduation events for students completing their scholarships, focusing on logistics, mobilizing students, and coordinating event activities. supported the organization of office-based sessions for children with disabilities, helping to facilitate and assist them during the sessions. monitored students' progress in the seed scholarships program, ensuring course completion and opening subsequent courses in the sequence. resolved course-related issues and effectively managed student scholarships. performed data entry to update and track student progress, maintaining accurate records and ensuring smooth transitions between courses.
customer service representative (intern)
banque misr
- Job Details:assisted customers with opening bank accounts and guided them through the required processes. managed customer needs and inquiries, ensuring efficient and satisfactory service delivery. contributed to a positive customer experience by providing professional and responsive support.
Education
Bachelor's Degree in general management
Cairo University (CU)Jan 2020 - Jan 2024 - 4 yr