Sam Taleb

Computer Network AdministratorFull Time

• Job Details:●Assist in handle the technical concerns of clients while adhering to policies and procedures. ●Assist in maintaining required technologies like Ethernet switches, SonicWALL Firewall, and Network Security Appliances which provide inter-connectivity between computers/devices, configuring and editing Active Directory, SCCM and File Servers ●Provide technology training and support ●Create and maintain documentation and reports at Triple 7 web-based ticket system ●Identify and mitigate modern security vulnerabilities and cyberattacks against the library’s network, systems, and employees ●Communicate and fix computer hardware or software with staff to determine their technical requirements. ●Provide first-response to Integrated Library Systems Hardware/Software (ex. Horizon, 3M Sorter, Self-Check Stations) and escalates if required.

Computer Support and Network AdministratorFull Time

• Job Details:●Tracked and troubleshoot servers like Active Directory, email services and computers in person and remotely through Team Viewer ” Supported remote locations” ●Added, removed, enabled, and disabled Active Directory accounts. In addition to ensuring equipment properly signed in and out to the network. ●Analyzed, supported and modified Windows Server services through share point, Hyper-V, SCVMM, SCCM, and Active Directory. ●Executed On-site implementation of networks from scratch, including; planning, wiring, installing hardware (racks, routers, switches, servers), and deployment of network services. ●Initiated and troubleshoot Windows 7, Windows 8, Windows 10 computers and communication troubleshooting. ●Documented the finished jobs over online ticketing systems such as Zendesk, The Shelf, Cherwell, and Heat.

Connected solution specialist/ Geek Squad AgentFull Time

• Job Details:●The first point of contact to address and resolve technical and financial concerns to customers. In addition to performing troubleshoot concerning desktops and portable devices. ●Promoted the company’s services with customers and offered the best solutions that would suit the customer’s needs. ●Achieved one of the highest sales targets in the department, which continued to increase the department’s revenue. ●Wrote and delivered detailed sales reports and trends.