Salsabeel Ibrahem Elkattan

Sales Development RepresentativeFull Time

• Job Details:Initiated contacts with potential customers using well-researched data: qualifying the interest and viability of customers, creating relationship to drive sales and generating solid leads. ● Set up in-person and phone call meetings, and following up with customers who have shown interest and expanded customer base by establishing partnerships with Plug, and play, Valu, Mazadat, Mrsool ● Identified potential needs of the customer, developed services accordingly to integrate market (B2B). ● Performed needs assessments to companies, developed solutions and prepared proposals

Operations SpecialistFull Time

• Job Details:Leveled up the customer satisfaction rate from 40 % to 80% by analyzing customer feedback, developing improvement plan, acting as liaison between all departments in order to achieve a cohesive result, and adjusting customer service protocols. ● Decreased returned products from 40% to 5% by researching new manufacturers, negotiating prices leading to better quality of sold products. ● Led operations planning and execution for day to day process, communicated directly with customers to collect feedback and handled returns. ● Ensured all orders are sent and received in a timely manner

sales account managerFull Time

• Job Details:● Generated new business opportunities and secured deal with big restaurant franchise. ● Researched for potential clients, reached out and communicated with them to introduce product.