Salome Ndiang'ui

Business Development & Customer Experience Specialist

• Job Details:Increased customer satisfaction by identifying and addressing client needs, ensuring seamless experiences through tailored after-sales services and proactive issue resolution. Collaborated with internal teams to optimize service delivery, enhancing cross-functional efficiency and ensuring consistent, high-quality customer support. Tracked and analyzed customer engagement and feedback, providing actionable insights that informed product improvements and new release strategies.

Account Management and Sales Representative

• Job Details:Strengthened client relationships by consistently exceeding sales targets and delivering tailored solutions that aligned with customer needs, driving long-term account retention. Increased revenue by identifying upselling and cross-selling opportunities within existing accounts, maximizing the lifetime value of key clients.

Field Sales Representative