Salmah Elsherbiny

Customer Account Manager

• Job Details:Manage key accounts with high purchasing volumes by ensuring timely order fulfillment and enhancing service delivery for improved client satisfaction. Build relationships with logistics partners, warehouses, and suppliers to provide resolution of any shipping or inventory discrepancies. Monitor order tracking, shipment coordination, and returns processes, maintaining seamless operations to meet client expectations.

Wedding Planner

• Job Details:Help clients design, plan, and procure vendors, services, and décor with budget and client specifications. Organize the event from start to finish, including location, guest lists, décor, entertainment and catering. Keep clients informed and up to date with planning progress.

Subject Matter Expert

• Job Details:Acted as a subject matter expert in customer service providing specialized knowledge and insights to support team initiatives. Supported new hires by providing knowledge to them, conducting morning refresh sessions, and monitoring calls and chats to ensure adherence to quality standards and continuous improvement. Assisted in training and mentoring new employees, ensuring a smooth onboarding process and increasing team proficiency. Developed and maintained comprehensive documentation to support knowledge sharing across the organization.