Salmaa Abdelaziz

Social Media & Customer Service Representative

• Job Details:- Managed social media pages and created content. - Acted as admin, responding to customer inquiries across various platforms. - Coordinated appointments with clients and presented available offers. - Took customers' notes and followed up on their cases. - Handled complaints professionally and proposed solutions before escalating. - Welcomed and assisted visitors and clients. - Answered and directed phone calls to appropriate departments. - Provided administrative and customer service support.