Salma Saied

international account advisorFull Time

• Job Details:• Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone & resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. • Own and manage the client relationship: resolving calls efficiently and effectively. • Ensure service level agreements are met & maintained. • Work as a part of a team to ensure offering world-class Customer Service at all times. • Be proactive in regards to the improvement of processes and procedures. • Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service. • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customers’ service. • Mentor and support new employees. • Use the job tools (telephone and computer) effectively. • Meeting service level in handling all transactions measured through productivity reports

sales cordinatorFull Time

• Job Details:• Support the sales team in attaining the monthly as well as annual targets and operates with management and clients to determine business requirements. • Assure focused and productive communication with the new and existing clients, external distributors, representatives and agents. • Resolve all complex inquires from the clients and ensures customer satisfaction. • Responsible for different kinds of administrative functions essential for everyday operation of the system and fulfillment of the company offers. • Maintain a healthy relationship with existing customers while opening up fresh customers. • Provide sales and administrative support involving efficient handling of top and confidential agreements. • Organize weekly sales meeting & write down meeting minutes. • Support the sales team in attaining sales targets. • Communicate with the sales team for status of order and position of sales. • Prepare monthly, weekly or daily sales analysis. • Prepare proposals, agreements, sales reports, and quotations. • Maintain an efficient work environment. • Promote the facilities of the organization to fresh and existing customers through a proactive approach. • Coordinate and responding to all requests of internal meetings. • Assist in the implementation of sales strategy as prepared by the Sales manager.