Basic Info

Salma Saied

8 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Compensation & Benefits Specialist at Nahdet Misr Publishing Group

Experience Details

Compensation & Benefits Specialist

Human Resources

Experienced (Non-Manager)

• Administering the organization’s benefits programs (e.g., retirement plans, leave policies, wellness programs, insurance policies, etc.)
• Answer employee queries on compensation and benefit matters.
• Coach and assist in development of new team members.
• Coordinate communication of compensation and benefits information to employees and other HR groups
• Ensuring compensation and benefits plans are cost-effective and competitive
• Monitoring and researching compensation and benefits trends
• Collaborating with outside vendors, such as investment, insurance brokers and benefits vendors
• Managing the enrollment, renewal, and distribution processes
• Researching and analyzing benefits plans, programs, and policies.
• Use various methods and techniques and make data based decisions on direct financial, indirect financial and nonfinancial compensations.
• Assess employees needs by conducting organizational psychology surveys to find out what motivates and engages employees


Company Details

Nahdet Misr Publishing Group

Giza, Egypt

More than 1000 employees

Publishing and Printing

www.nahdetmisr.com

Feb 2016 to present (10 months)
Customer Relations Specialist at Vodafone Egypt

Experience Details

Customer Relations Specialist

Customer Service/Support

Experienced (Non-Manager)

Improving the overall customer relationship, making customers aware of Vodafone UK complaints procedures.
 Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly.
 Resolving customers’ queries within agreed authority, investigating the cause of any complaints, gathering information from relevant sales and service teams and reviewing sales documentation.
 Making fair, impartial decisions on whether to uphold a complaint in line with Vodafone UK frameworks.
 Summarizing any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence.
 Maintaining customer related information systems for accurate record keeping.
 Using complaint information to improve service and sales standards where appropriate.
 Ensuring compliance with legal requirements, industry regulations, organizational policies and professional codes.


Company Details

Vodafone Egypt (multinational)

giza Governorate, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Feb 2015 to Feb 2016 (1 year)
International Account Advisor at Vodafone Egypt

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Act as a frontline interface with customers of Vodafone companies worldwide.
 Role involves responding to customers over the phone & resolving their inquiries.
 The main purpose is to facilitate and provide a Vodafone global customer service standard.
 Own and manage the client relationship: resolving calls efficiently and effectively.
 Ensure service level agreements are met & maintained.
 Work as a part of a team to ensure offering world-class Customer Service at all times.
 Be proactive in regards to the improvement of processes and procedures.
 Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.
 Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customers’ service.
 Mentor and support new employees
 Use the job tools (telephone and computer) effectively.
 Meeting service level in handling all transactions measured through productivity reports.


Company Details

Vodafone Egypt (multinational)

giza Governorate, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Mar 2011 to Jan 2015 (3 years 10 months)
Sales Cordinator at Headline Printing, Packaging & Design

Experience Details

Sales Cordinator

Creative/Design/Art

Entry Level

• Support the sales team in attaining the monthly as well as annual targets and operates with management and clients to determine business requirements.
• Assure focused and productive communication with the new and existing clients, external distributors, representatives and agents.
• Resolve all complex inquires from the clients and ensures customer satisfaction.
• Responsible for different kinds of administrative functions essential for everyday operation of the system and fulfillment of the company offers.
• Maintain a healthy relationship with existing customers while opening up fresh customers.
• Provide sales and administrative support involving efficient handling of top and confidential agreements.
• Organize weekly sales meeting & write down meeting minutes.
• Support the sales team in attaining sales targets.
• Communicate with the sales team for status of order and position of sales.
• Prepare monthly, weekly or daily sales analysis.
• Prepare proposals, agreements, sales reports, and quotations.
• Maintain an efficient work environment.
• Promote the facilities of the organization to fresh and existing customers through a proactive approach.
• Coordinate and responding to all requests of internal meetings.
• Assist in the implementation of sales strategy as prepared by the Sales manager.


Company Details

Headline Printing, Packaging & Design

6th of October, Egypt

51-100 employees

Publishing and Printing

http://www.headlinepd.net/

Oct 2010 to Mar 2011 (5 months)
HR Assistant at StratoChem Services (petroleum Services Company)

Experience Details

HR Assistant

Human Resources

Entry Level

• Assist HR manager in the preparation of payroll, entering hours, etc.
• Talk informally with establishment personnel.
• Evaluate human relations and work related problems and meets with supervisors and managers to determine effective remediation techniques, such as job skill training or personal intervention, to resolve human relations issues among personnel.
• Schedule individuals for technical job-related skills training to improve individual work performance.
• Participate in resolving labor relations issues.
• Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.
• Arrange and conduct employee information presentations an d enrollments.
• Gather personnel records from other departments and/or employees.
• Arrange for in-house and external training activities.
• Coordinate the resolution of specific policy-related and procedural problems and inquiries.
• Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems.
• Coordinates activities related to the recruitment needs.
• Other duties as assigned.


Company Details

StratoChem Services (petroleum Services Company)

Maadi, Cairo, Egypt

51-100 employees

Oil and Gas

http://stratochem.com/

Feb 2009 to Aug 2010 (1 year 6 months)
Proofreader (intern) at Egyptian Gazette Newspaper

Experience Details

Proofreader (intern)

Media/Journalism/Publishing

Student

N/A


Company Details

Egyptian Gazette Newspaper

Egypt

51-100 employees

Media Production

N/A

Jul 2007 to Aug 2007 (1 month)
Teller (intern) at Suez Canal Bank

Experience Details

Teller (intern)

Banking

Student

N/A


Company Details

Suez Canal Bank

Egypt

More than 1000 employees

Banking

N/A

Jul 2006 to Sep 2006 (2 months)

Achievements


Gold Medal in Universities Championship in Rowing Silver Medal in Egypt's Championship in Rowing currently, Social Media Specialist for Mindformers fan page on Facebook

Education

• Bachelor of Arts in English language & literature

Education Details

• Bachelor of Arts

English language & literature

Cairo University, Egypt

C / Good / 65 - 75%

English literature american literature

N/A

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

horreya language school

Egypt

2004

A / Excellent / 85 -100%

N/A

horreya language school
2004

Certifications

Certificate details

Certificate of Business Administration

Jul 2008

N/A

N/A

N/A

Russian Cultural centre

N/A

Certificate details

Translation Diploma

Feb 2005

N/A

N/A

N/A

Russian Cultural Centre

N/A

Certificate details

Certificate of Human Resources

Sep 2010

N/A

N/A

N/A

American University of Cairo

N/A

Certificate details

Foundation Certificate of Accounting and Finance

Sep 2015

N/A

N/A

N/A

American University of Cairo

N/A

Training and Courses

Training/Course Details

Principles of Marketing

Jan 2009

Cairo University

N/A

Training/Course Details

Advanced Microsoft Excel 2010

Oct 2014

Computek

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdvanced Microsoft Excel 2010ArabicBankingBusiness-orientedCRMCertificate Of Business AdministrationCertificate Of Human ResourcesCharity WorkCompensation & Benefits SpecialistCreativeCustomer AdvisorCustomer Relations SpecialistCustomer ServiceDesignDetails-orientedEnglishEnglish Language & LiteratureFlexibleFoundation Certificate Of Accounting And FinanceFrenchHR AssistantHandles StressHuman ResourcesHuman Resources Information SystemsInternational Account AdvisorInternetInternet ResearchInternet SearchJournalismMediaMedia ProductionMicrosoft AccessMicrosoft Excel 2010Microsoft Excel 2013Microsoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word 2010Microsoft Word 2013MusicOil And GasPrinciples Of MarketingProofreaderPublishingPublishing And PrintingReadingRowingSales CordinatorSearch Engine OptimizationSocial MediaSquashSupportTeam PlayerTelecommunicationsTellerTranslation DiplomaVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word 2010

Microsoft Word 2010

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word 2013

Microsoft Word 2013

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel 2010

Microsoft Excel 2010

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel 2013

Microsoft Excel 2013

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources Information systems

Human Resources Information systems

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

1-3 years

Customer Advisor

Customer Advisor

: Expert

: Medium

:

3-5 years

Administration

Administration

: Advanced

: High

:

Less than 1 year

Search Engine Optimization

Search Engine Optimization

: Advanced

: Extreme - I love it!

:

More than 7 years

banking

banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Flexible / Adaptive, Details-oriented, Handles Stress, Team Player

Online Presence

www.linedin.com/SalmaSaiedwww.facebook.com/Salma.Saiedhttps://twitter.com/SalmaSaied

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