Salma Yehia

Senior Education Counsellor - 6th Of October at Global Study Uk

Imbaba, Giza, Egypt

Global Study Uk

Nov 2020 - Present -4 yrs, 8 months

Egypt , Cairo

Vodafone UK

Sep 2019 - Mar 2021 -1 yr, 6 months

Egypt , Giza

Job Details:Role as a Call Centre/Second Line Assistant duties include: • Responding to customers over the phone and resolving their inquiries • Owning and managing the client relationship: resolving calls efficiently and effectively • Working as part of a team to ensure offering world-class Customer Service at all times • Creating and promoting an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service • Using the job tools (telephone and computer) effectively in directing prospects to the relevant branch when needed • Maintaining professional work relationships with colleagues, supervisor and manager

Ali Ibn Abi Talib Governmental Language School

Sep 2018 - Apr 2019 -7 months

Egypt , Cairo

Job Details:Teaching assistant and student placement duties included: • Planning, preparing and delivering lessons to a range of classes and age groups in line with the American curriculum. • Preparing classroom and coursework materials, homework assignments, and handouts. • Explaining new ideas and unfamiliar concepts with authority, and in a clear and concise way via using different learning styles, in order to get the most out of each student. • Helping students improve their listening, speaking, reading and writing skills via individual and group sessions. • Evaluating and assessing students’ work, providing appropriate feedback and coming up with progress reports. • Maintaining discipline in the classroom and undertaking effective classroom management.