Salma Tarek
Application Support Engineer
Sheikh Zayed, Giza, EgyptWork Experience
Application Support EngineerFull Time
- Job Details:- Application Administration: Deploy, configure, integrate, and test solutions based on technical and business requirements. - Issue Resolution: Collaborate with multiple teams (internal and external) to resolve issues and incidents effectively. - Database Management: Execute database scripts and extracts as needed to support application functions. - Support and Troubleshooting: Offer comprehensive troubleshooting and support during UAT and production phases.
Bss EngineerFull Time
Nov 2022 - Jun 2024 -1 yr, 7 months
Egypt , Giza
- Job Details:- Responsible for Analyzing and documenting any new customer requirements. - Responsible for analyzing, designing & developing commercially valuable end-to-end BSS technical solutions for the customers. - Review the Business Requirements Specifications and use cases. - Convergent billing testing, by checking the tariff, charges deducted from the billing system during offer subscription, voice call, and GPRS usage and checking the respective CDRs, and deeply analyzing the configuration and root cause analysis. - Integration testing with third party for the integration of PCRF, USSD, IVR, SMS testing with CRM, CBS and Provision. - Testing in all phases from requirement phase to delivery phase and worked in multiple projects and have gained wide range of knowledge in the system. - Handling customer issues and troubleshooting.
Bss EngineerFull Time
Nov 2022 - Jun 2024 -1 yr, 7 months
Egypt , Giza
- Job Details:- Responsible for Analyzing and documenting any new customer requirements. - Responsible for analyzing, designing & developing commercially valuable end-to-end BSS technical solutions for the customers. - Review the Business Requirements Specifications and use cases. - Convergent billing testing, by checking the tariff, charges deducted from the billing system during offer subscription, voice call, and GPRS usage and checking the respective CDRs, and deeply analyzing the configuration and root cause analysis. - Integration testing with third party for the integration of PCRF, USSD, IVR, SMS testing with CRM, CBS and Provision. - Testing in all phases from requirement phase to delivery phase and worked in multiple projects and have gained wide range of knowledge in the system. - Handling customer issues and troubleshooting.
Education
MSc in Artificial intelligence and data science
Queen's UniversityJan 2021 - Jan 2022 - 1 Year
Bachelor's Degree in Computer Science
Mansoura UniversityJan 2021
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner