Salma Osama Nour
Customer Support Representative at Emirates Nbd Bank
New Cairo, Cairo, EgyptWork Experience
Customer Support RepresentativeFull Time
- Job Details:•Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone on the spot. • Clarify and explain procedures and products over the telephone. • Capture and report customer feedback towards continual product development. • Convert sales opportunities in order to meet financial targets.
Customer Happiness ExecutiveFull Time
EMMA
Sep 2021 - Aug 2023 -1 yr, 11 months
Egypt , Cairo
- Job Details:Maintain accurate records of customer interactions and steps taken to resolve issues Drive seamless customer experience that creates positive sentiment for our brand Collaborate with our product teams to drive constant improvement Report on key customer service metrics and identify noteworthy trends Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
Education
Bachelor's Degree in Accunting
Ain Shams University (ASU)Jan 2021
Languages
Arabic
FluentEnglish
Advanced