Salma Nabil
Talent Acquisition Specialist at Raya Contact Center
New Cairo, Cairo, EgyptWork Experience
International Customer Care representative (Mobile Billing Advisor)Full Time
Vodafone Ireland
Dec 2020 - Mar 2021 -3 months
Customer Service RepresentativeFull Time
Jumia Egypt
Jun 2019 - Jul 2019 -1 month
Egypt , Cairo
- Job Details:1)Managing large amount of inbound calls regarding billing issues , product problems as shipping tracking ,return , cancelling and confirmation 2)Identify and assess as much as possible of customers' needs 3)Handling customers' complaints &provide them appropriate solutions
Education
Bachelor's Degree in Business Administration
Graduated From Faculty Of English Commerce Ain Shams UniversityJan 2016 - Jan 2020 - 4 yr
Achievements
Diplomas : Certified HRCI Courses : HRM (IBMI) Extracurricular activities: 1)marketing member , friendz club , ASU ( 2016-2017) 2)pr member , vision club ,ASU ( 2017-2018) 3)operation member , vision club ,ASU (2018-2019)
Languages
English
Fluent
Training & Certifications
Human Resources Diploma (HRCI )
Career Lounge at the Greek Campus·2021HRCI
Career Lounge at the Greek Campus·2021HRM online course
IBMI·2020HRM
IBMI·2020Psychology course (leading the life you want ) from Pennsylvania university
Coursera·2020Psychology course (leading the life you want ) from Pennsylvania university
Coursera·2020internship
National Bank Of Egypt·2019ICDL
Ain shams university·2019ICDL
Ain shams university·2019internship
MID Bank·2018