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Salma Mohammed Yosry Moharam

Customer Advisor at QNB ALAHLI

Glim, Alexandria, Egypt

Work Experience

  • Customer AdvisorFull Time

    QNB ALAHLI

    Jun 2013 - Present -12 yrs, 1 month

    Egypt , Cairo

    • Job Details:My job entails responding to customers’ inquiries, both clients and prospects, and resolving any issues that they may face in any of the bank’s products or services. I thrive to achieve maximum customer satisfaction and retention by best cross-selling and up-selling the bank’s products and services to match their needs. My job includes carrying out a variety of administrative tasks while maintaining highest standards in terms of speed, accuracy, and volume and in compliance with auditors’ guidelines.
  • Education

    • MBA in Supply Chain Management

      ARAB ACADEMY GRADUATE SCHOOL OF BUSINESS

      Jan 2012 - Jan 2014 - 2 yr

    • BA in Business Administration

      Alexandria University (ALEXU)

      Jan 2008 - Jan 2012 - 4 yr

    • High School - IGCSE

      New English school of Kuwait

      Jan 2008 

    Skills

    • Customer Service
    • Banking
    • Microsoft Word
    • Microsoft Powerpoint
    • Microsoft Windows
    • Supply Chain
    • Marketing
    • Microsoft Excel
    • Microsoft Outlook

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Adobe After Effects

      Graphitopia·2018
    • Motion Graphics

      Graphitopia·2018
    • Adobe Illustrator

      Graphitopia·2018
    • Drive for Results

      Impact for Training and Development·2018
    • Customer Experience Ownership

      Trainera·2016
    • Fraud and Forgery

      Egyptian Banking Institute·2016
    • Business Writing

      Quest·2015
    • Selling Skills

      IMI·2015
    • Creative Problem Solving

      IMI·2014
    • Telephone Handling Techniques

      Goldmines Training & Consulting·2013
    • Delivering Five-Star Customer Service

      Quick-Wins Consulting & Training·2013
    • Six Sigma- white belt

      Integral·2012
    • Communication Skills

      E-Learning Center·2011
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