
Salma Mohammed Yosry Moharam
Customer Advisor at QNB ALAHLI
Glim, Alexandria, EgyptWork Experience
Customer AdvisorFull Time
- Job Details:My job entails responding to customers’ inquiries, both clients and prospects, and resolving any issues that they may face in any of the bank’s products or services. I thrive to achieve maximum customer satisfaction and retention by best cross-selling and up-selling the bank’s products and services to match their needs. My job includes carrying out a variety of administrative tasks while maintaining highest standards in terms of speed, accuracy, and volume and in compliance with auditors’ guidelines.
Education
MBA in Supply Chain Management
ARAB ACADEMY GRADUATE SCHOOL OF BUSINESSJan 2012 - Jan 2014 - 2 yr
BA in Business Administration
Alexandria University (ALEXU)Jan 2008 - Jan 2012 - 4 yr
High School - IGCSE
New English school of KuwaitJan 2008
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
Adobe After Effects
Graphitopia·2018Motion Graphics
Graphitopia·2018Adobe Illustrator
Graphitopia·2018Drive for Results
Impact for Training and Development·2018Customer Experience Ownership
Trainera·2016Fraud and Forgery
Egyptian Banking Institute·2016Business Writing
Quest·2015Selling Skills
IMI·2015Creative Problem Solving
IMI·2014Telephone Handling Techniques
Goldmines Training & Consulting·2013Delivering Five-Star Customer Service
Quick-Wins Consulting & Training·2013Six Sigma- white belt
Integral·2012Communication Skills
E-Learning Center·2011