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Salma Mohamed

Customer Service Coordinator at Webhelp

Shubra, Cairo, Egypt

Work Experience

  • Support specialistFull Time

    Myfatoorah

    Jun 2023 - Present -2 yrs, 1 month

    • Customer Service CoordinatorFull Time

      Webhelp

      Dec 2021 - Present -3 yrs, 7 months

      • Customer Service AdministratorFull Time

        Webhelp

        Nov 2021 - May 2023 -1 yr, 6 months

        • Job Details:handling the tickets and inbound calls and supported any new batch and I entered in 2 tasks, task KB is to change the process and suggested new ways to solve the issues of rider & driver and write new scripts with clients of didi, and the second task is CPO to validate the tickets and know the reason of entering tickets from riders and drivers with the quality team

        • Education

        • Bachelor's Degree in Public relations and advertising

          Helwan University

          Jan 2021 

        Skills

        • Video Montage
        • Video Editing

        Languages

        • Arabic

          Fluent

        • English

          Intermediate
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