Salma Mohamed Mansoub
Call Center Agent
Sheikh Zayed, Giza, EgyptWork Experience
Call Center AgentFull Time
Engezny.com
Apr 2020 - Feb 2021 -10 months
- Job Details:Call center agent Duties: • Answer incoming calls from the delegates and respond to customer’s calls. • Manage and resolve customer complaints. • Place customer orders in the computer system. • Identify and escalate issues to supervisors. • Provide service information to customers. • Solve the problems that faces the delegates with the costumers and vice versa.
Education
Bachelor's Degree in Foreign language and translation
Misr University for Science and Technology (MUST)Jan 2019
Achievements
- Working as a Project Manager at Bayan-Tech. - Worked from home as a call center agent at Engezny.com shipping company ( Apr-Oct 2020) Duties: • Answer incoming calls from the delegates and respond to customer’s calls. • Manage and resolve customer complaints. • Place customer orders in the computer system. • Identify and escalate issues to supervisors. • Provide service information to customers. - Working as an assistant teacher for kindergarten in the Egyptian International school. (Jul-oct 2019). - Training course on different translation tools and techniques (Jun-Jul 2018) Translation softwares ( SDL trados, memoQ, memosource, XTM) Brief knowledge about subtitle programme (Aegisub) How to deal with SRT & ASS files. - Content writer at Life Makers (Sep-Jun 2017). -Volunteer at Resala Charity Institution
Skills
Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner