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Salma Mamdouh Tawfik

Social Media Moderator at Japan books

Moharam Bek, Alexandria, Egypt

Work Experience

  • Social Media ModeratorPart Time

    Japan books

    Apr 2021 - Present -4 yrs, 3 months

    • Job Details:Reply to customers' messages and comments Arrange with a warehouse the shipments schedule to the clients according to order time and date Follow up with clients to ensure that parcel is received. Collect feedback and customer opinion.
  • Customer Service AgentFull Time

    customer orb

    May 2020 - Jun 2022 -2 yrs, 1 month

    Egypt , Alexandria

    • Custom administratorFull Time

      TAS for custom service

      Dec 2018 - May 2020 -1 yr, 5 months

      Egypt , Alexandria

      • Customer agentFull Time

        Vodafone UK

        Oct 2018 - Nov 2018 -1 month

        Egypt , Alexandria

        • Education

          • Bachelor's Degree in Accounting

            Alexandria University (ALEXU)

            Jan 2018 

          Activities

          • facilitator at California Activity Club

            Volunteering

            Jul 2019 - Feb 2020 -7 months

          Achievements

          - I was a participant at California Activity Club in AUG 2018 for a month and then I became Facilitator at California Activity Club (Volunteer) in Aug2019 for a 2 months - I have also studied Japanese language at Japan Foundation , Class 2022 and have N4 and currently preparing for JLPT N3 Exam by the end of this year .

          Skills

          • ICDL
          • Commercial excel
          • Customer Service
          • Administration

          Languages

          • Arabic

            Fluent
          • English

            Advanced
          • Japanese

            Intermediate
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