Salma Magdy Aboutaleb
Guest Service Representative at Hilton
Dubai, United Arab EmiratesWork Experience
Sales Account ExecutiveFull Time
Guest Service RepresentativeFull Time
- Job Details:Started as sales agent promoted to customer care then guest assistance & advance purchase agent ● Helped more than 15 guest per day. ● Made more than 30 reservation and enrolment per day ● Explained the available properties as alternative solution. ● Filled loyal and GA cases for guests.
Costumer serviceFull Time
- Job Details:I was responsible for costumers late billings , handling there problems , satisfying them and handling them in a proper way that suits the company's policy
Education
Bachelor's Degree in finance
faculty of commerceJan 2017 - Jan 2022 - 5 yr
College Diploma in logistics and supply chain
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2022 - Jan 2022 - 0 Month
High School - Thanaweya Amma
Sacred Heart SchoolJan 2014
Achievements
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills, also to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Skills
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
International Computer driver’s license (ICDL Certificate) 2020
2020-Feb. April 2018 Participant “The League of Arab States Integrated Model”, Faculty of Economic Studies and Political Science, Alexandria University.
Economic Studies and Political Science, Alexandria University·2018English conversation
ALE·2016