Salma Kamal

Operations Supervisor

• Job Details:Lead, mentor, and motivate the team to achieve high performance and productivity. Ensure proper scheduling, attendance, and adherence. Track and analyze metrics like dsat and aht, identify trends, and implement action plans for improvement. Maintain high-quality customer interactions through regular monitoring and feedback. Act as the primary contact between the team and management, fostering a collaborative environment and conducting regular team meetings. Prepare and submit performance reports, providing insights to enhance team effectiveness. Support onboarding, deliver targeted training, and encourage ongoing development. Work with the operations manager to optimize processes, manage resources, and address any operational issues.

Customer Support Representative

• Job Details:Responded to customer inquiries, complaints, and order issues through calls and chat efficiently. Resolved problems promptly to ensure high levels of customer satisfaction. Maintained accurate records of customer interactions using CRM tools. Achieved performance targets, including quality and response time.