Salma Hassan – Call Center Agent (English) at Teleperformance

Work Experience

Quality Assurance CoachFull Time
Oct 2022 - Present -2 yrs, 9 months
Egypt , Cairo
- Job Details:Doing weekly monitor and coaching for the agents. Handle monthly and weekly reports in addition to any extra tasks required. Sending emails and deliver all updates related to the quality after going through meetings with the client.
Back Office AgentFull Time
May 2022 - Oct 2022 -5 months
Egypt , Cairo
- Job Details:Handling emails for German Airline and reply to passengers with compensation for cancellation or delay, In addition to paying the amount of the compensation or forwarding the case to another department.

Sep 2021 - Present -3 yrs, 10 months

Egypt , Cairo

Job Details:Dealing with customers in English over the phone Solving their issues on the spot using the system

Kidventure nursery and preschool

Mar 2021 - Sep 2021 -6 months

Egypt , Cairo

Job Details:helping the teacher in-class teaching doing activities for kids like playing games, swimming, and athletics deal with kids problems and parents' complains

TraineeInternship

QNB

Aug 2019 - Sep 2019 -1 month

Egypt , Cairo

Job Details:Welcome customers to obtain information and explain available service. Open all accounts (current, savings, time deposit and obtain receipt for customers. Help customers complete any application.

Bachelor's Degree in Faculty of arts english department
Cairo University (CU)
Jan 2021
High School - Thanaweya Amma
Aton language School
Jan 2017