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Salma Hazem

Collections Team Lead at Sutherland

Cairo, Egypt

Work Experience

Sutherland

  • Collections Team LeadFull Time

    Apr 2022 - Present -3 yrs, 3 months

    Egypt , Alexandria

    • Job Details:Key responsibilities: • Leading a team of 15 strong taskforce to enrich the business relationship between organization & clients. • Creating weekly and monthly plans for each team while anticipating client actions. • Responsible for elevating customers satisfaction by ensuring client KPIs and targets are achieved on monthly basis. • Handling client escalations and team issues • Compiled and analyzed data for monthly review by senior management. • Collaboration and building strong relationships with internal departments, sales teams and customer representatives. • Maintained consistently high success rate of collecting on overdue accounts.
  • Collection SpecialistFull Time

    Jun 2021 - Mar 2022 -9 months

    Egypt , Alexandria

    • Job Details:Received and documented customer process handovers. • Trained and assisted colleagues on handover process. • Contacted customers to discuss past-due accounts and negotiated payment plans. • Researched billing errors and discrepancies to initiate corrective action
  • Branch ManagerFull Time

    Khalil Pharmacies

    Feb 2018 - Feb 2021 -3 yrs

    Egypt , Alexandria

    • Job Details:Key responsibilities : •Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. • Assessed employee performance and developed improvement plans. • Generated financial and operational reports to assist management with business strategy
  • Infection control managerInternship

    Andalusia Hospitals

    Aug 2017 - Dec 2017 -4 months

    • Education

      • Bachelor's Degree in pharmacy

        Alexandria University (ALEXU)

        Jan 2017 

      • High School - Other

        German School of Alexandria

        Jan 2012 

      Achievements

      - Hospital training in a polish hospital , included sterile preparations. - Infection control intern at Andalusia Hospital - Certified skin Therapist and practitioner - Certified in skin peeling & peeling solutions - Certified in skin Injectables Through my various experiences and certificates, I have manages to obtain not only knowledge but also skills to handle different situations that are both related and un-related to my studies. I am ambitious and always eager to learn. I have been promoted at both my previous positions after a short period of maximum a year and have been given trainings to master my position.

      Skills

      • Management
      • Microsoft Office
      • Leadership
      • Communication
      • Negotiation
      • Presentations
      • Team Player
      • Team Leadership
      • Business Planning
      • Customer Satisfaction
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      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • German

        Fluent

      Training & Certifications

      • Infection control

        Andalusia hospitals·2017
      • Hospital pharmacy

        Hospital in Poland·2016
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