Salma Hazem

Sutherland

• Collections Team LeadFull Time

  Apr 2022 - Present -3 yrs, 3 months

  Egypt , Alexandria

  • Job Details:Key responsibilities: • Leading a team of 15 strong taskforce to enrich the business relationship between organization & clients. • Creating weekly and monthly plans for each team while anticipating client actions. • Responsible for elevating customers satisfaction by ensuring client KPIs and targets are achieved on monthly basis. • Handling client escalations and team issues • Compiled and analyzed data for monthly review by senior management. • Collaboration and building strong relationships with internal departments, sales teams and customer representatives. • Maintained consistently high success rate of collecting on overdue accounts.
• Collection SpecialistFull Time

  Jun 2021 - Mar 2022 -9 months

  Egypt , Alexandria

  • Job Details:Received and documented customer process handovers. • Trained and assisted colleagues on handover process. • Contacted customers to discuss past-due accounts and negotiated payment plans. • Researched billing errors and discrepancies to initiate corrective action