
Salma Hazem
Collections Team Lead at Sutherland
Cairo, EgyptWork Experience
Collections Team LeadFull Time
Apr 2022 - Present -3 yrs, 3 months
Egypt , Alexandria
- Job Details:Key responsibilities: • Leading a team of 15 strong taskforce to enrich the business relationship between organization & clients. • Creating weekly and monthly plans for each team while anticipating client actions. • Responsible for elevating customers satisfaction by ensuring client KPIs and targets are achieved on monthly basis. • Handling client escalations and team issues • Compiled and analyzed data for monthly review by senior management. • Collaboration and building strong relationships with internal departments, sales teams and customer representatives. • Maintained consistently high success rate of collecting on overdue accounts.
Collection SpecialistFull Time
Jun 2021 - Mar 2022 -9 months
Egypt , Alexandria
- Job Details:Received and documented customer process handovers. • Trained and assisted colleagues on handover process. • Contacted customers to discuss past-due accounts and negotiated payment plans. • Researched billing errors and discrepancies to initiate corrective action
Branch ManagerFull Time
- Job Details:Key responsibilities : •Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. • Assessed employee performance and developed improvement plans. • Generated financial and operational reports to assist management with business strategy
Education
Bachelor's Degree in pharmacy
Alexandria University (ALEXU)Jan 2017
High School - Other
German School of AlexandriaJan 2012
Achievements
- Hospital training in a polish hospital , included sterile preparations. - Infection control intern at Andalusia Hospital - Certified skin Therapist and practitioner - Certified in skin peeling & peeling solutions - Certified in skin Injectables Through my various experiences and certificates, I have manages to obtain not only knowledge but also skills to handle different situations that are both related and un-related to my studies. I am ambitious and always eager to learn. I have been promoted at both my previous positions after a short period of maximum a year and have been given trainings to master my position.
Skills
- Management
- Microsoft Office
- Leadership
- Communication
- Negotiation
- Presentations
- Team Player
- Team Leadership
- Business Planning
- Customer Satisfaction
Languages
Arabic
FluentEnglish
FluentGerman
Fluent
Training & Certifications
Infection control
Andalusia hospitals·2017Hospital pharmacy
Hospital in Poland·2016