Salma Khaled Hafez

Business Development Specialist, Customer Experience at SAP Egypt

New Cairo, Cairo, Egypt

SAP Customer Experience

Aug 2020 - Present -4 yrs, 11 months

Egypt , Cairo

Job Details:• I’m a part of the global business development team, I’m managing the regional programs and inbound channels routing for MEE & EMEA regions. • Working closely with the regional sales manager and business stakeholders to Secure pipeline Hygiene and improvement among clusters. • Creating dashboards, reports and metrics and prepares inputs to weekly, monthly and quarterly business reviews with Operations teams and senior leadership. • Coaching and training for new hires and any existing team members within the Business development specialists who needs specific focus. • I'm responsible for managing the projects related to the business tools evolution and development of the linkage and connectivity between the different tools used by the BDS team: • leading the LeadGenius pilot project • regionally managing Outreach performance • Creating regional content

Business Development Specialist, Customer ExperienceFull Time
Jun 2018 - Present -7 yrs, 1 month
Egypt , Cairo
- Job Details:• Attracting new clients to patronize the organization and to generate new leads for the company. • Researching new business opportunities and staying on top of industry specific trends. • Gathering contacts and data bases for the company • Arranging meetings between the prospect and the Account Executive for opportunity handover. • Reporting regularly on the campaign progress, resulted opportunities and acceptance percentage. • Contributing to success of SAP events in MENA via event invitations and survey followups. Reporting on the outcome of events through resulted leads and pipeline generated.
Demand Marketing specialistFull Time
Jun 2017 - Jun 2018 -1 yr
Egypt , Cairo
- Job Details:Source new sales opportunities through outbound cold calls, emails. Understand customer needs and requirements. Present company products and presentations to suspected clients. Close sales and achieve quarterly target. Maintaining and tracking clients reports on CRM and directly communicate it with the chief marketing officer. Research accounts, identify key players and generate interest.

EMDP - zahma.com and manktekty

Feb 2017 - May 2017 -3 months

Egypt

EMDB

Feb 2017 - May 2017 -3 months

Egypt

Bachelor's Degree in Public relations and advertising
Cairo University (CU)
Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
Youssef el Sebaey language school
Jan 2014