
Salma Essam
Customer Support Agent at Etisalat Global Services
Giza, EgyptWork Experience
Customer Support AgentFull Time
- Job Details:Support customers who live in UAE with their inquiries about telecommunications and food ordering (Smiles Application - Etisalat UAE Loyalty program).
Social Media Moderator and data entryFull Time
Business Hive -Egypt
Oct 2022 - Sep 2023 -11 months
- Job Details:Responsible for alot of roles: Answering customers messages and comments in different social media platforms Entring clients data in google sheets and the CRM system and keep their leads up to date Handling customers inquiries Making sure the daily cash equal to the amounts in google report sheet
Education
Bachelor's Degree in Commerce and Business administration
Helwan UniversityJan 2019 - Jan 2023 - 4 yr
Skills
- English
- Quality Assurance
- typing skills
- Monitoring
- Call Monitoring
- Search skills
- Data Entry
- Fast Typing
- Microsoft Excel
- Communication
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Languages
Arabic
FluentEnglish
FluentGerman
Beginner
Training & Certifications
Using Basic Formulas and Functions in Microsoft Excel
Coursera·2022Introduction to Microsoft Excel
Coursera·2022