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Salma Essam

Customer Support Agent at Etisalat Global Services

Giza, Egypt

Work Experience

  • Customer Support AgentFull Time

    Etisalat Global Services

    Nov 2023 - Present -1 yr, 8 months

    Egypt , Giza

    • Job Details:Support customers who live in UAE with their inquiries about telecommunications and food ordering (Smiles Application - Etisalat UAE Loyalty program).
  • Social Media Moderator and data entryFull Time

    Business Hive -Egypt

    Oct 2022 - Sep 2023 -11 months

    • Job Details:Responsible for alot of roles: Answering customers messages and comments in different social media platforms Entring clients data in google sheets and the CRM system and keep their leads up to date Handling customers inquiries Making sure the daily cash equal to the amounts in google report sheet
  • Sales ConsultantFull Time

    Business Hive

    Oct 2022 - Jan 2023 -3 months

    Egypt

    • Education

      • Bachelor's Degree in Commerce and Business administration

        Helwan University

        Jan 2019 - Jan 2023 - 4 yr

      Skills

      • English
      • Quality Assurance
      • typing skills
      • Monitoring
      • Call Monitoring
      • Search skills
      • Data Entry
      • Fast Typing
      • Microsoft Excel
      • Communication
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      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • German

        Beginner

      Training & Certifications

      • Using Basic Formulas and Functions in Microsoft Excel

        Coursera·2022
      • Introduction to Microsoft Excel

        Coursera·2022
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