Salma Elgamily

Customer Care Operations ExecutiveFull Time

• Job Details:Handling clients’ complaints, quick kills, and survey • Quick response to customers’ needs • Maintain and develop relationships to ensure customers’ satisfaction and loyalty. • Aware of risks of the daily work and apply company policies and procedures • Proactively participate and provide suggestions to maximize efficiency • Escalate customer issues and report major problems to superiors

Product SpecialistFull Time

• Job Details:The ability to achieve targets according to business plan • The capability of increasing volumes and the revenue goals by acquiring fresh funds, cross-selling company services • Maintain and develop relationships to ensure customers’ satisfaction and loyalty • The ability to introduce, explain, and clarify all features of products to increase clients’ understanding and awareness • Undertake outside visits to attract new clients with fresh funds through outside calls and visits to customers’ needs • Stick to the weekly sales, standards of performance, increase number or tele-calling • Increase the number of new account relationships • Dealing with high profile clients who acquire higher balances • Ensuring delivery of quality services to customers

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