Salma Elazab

CRM ExecutiveFull Time

• Job Details:Supports the sales team in supporting clients’ inquiries of services, receives clients’ services complaints and directs the problem to the concerned departments. Coordinates with the sales admin & the finance department on clients’ payment dues, outstanding, collections & legal actions. Follows up on clients’ payment dues & collections. Works on closing open clients’ financial dues & legal status through executing collection & taking legal actions. Follows up on clients’ service solutions and provides feedback to clients with the proposed and appropriate solutions. Documents complaints and creates a client database after identifying the details of complaints. Records and archives complaints electronically.