Salma Mohamed Soliman

Contact Center AgentFull Time

• Job Details:Handled customer inquiries and service requests efficiently through various communication channels. Utilized core banking systems including T24, Card 400, CRM, and Cortex to support customer needs and resolve issues. Demonstrated strong knowledge of banking products, services, and internal systems, enabling quick and accurate support. Maintained high standards of customer satisfaction and compliance with banking protocols.

TraineeInternship

• Job Details:Assisted in managing Accounts Payables (AP) and Accounts Receivables (AR) .Gained experience in maintaining the General Ledger (GL), contributing to financial statement preparation, Participated in costing activities, helping to analyze and allocate costs to products and services . Supported the Treasury department, assisting in cash flow management, financial planning. Assisted in financial reporting, budget analysis, and reviewing company expenditures. Supported in automating financial reports using Excel to improve efficiency.