Salma Bayoumi
Transaction monitoring officer at Alex Bank
Helwan, Cairo, EgyptWork Experience
Transaction monitoring officerFull Time
Jun 2024 - Present -1 yr, 1 month
- Job Details:➢Monitored daily financial transactions using advanced transaction monitoring systems to identify suspicious activities. ➢Analyzed transaction patterns and trends to detect unusual or suspicious activities, contributing to enhanced compliance efforts. ➢Conducted thorough investigations of flagged transactions, preparing detailed reports and escalating cases as necessary. - Collaborated with compliance, legal, and other departments to ensure coordinated AML/CTF efforts. ➢Ensured compliance with internal policies, procedures, and regulatory requirements by staying updated on AML/CTF regulations. ➢Assisted in training new staff on transaction monitoring and AML/CTF policies and procedures.
Loan investigation officer - RiskFull Time
May 2022 - Jun 2024 -2 yrs, 1 month
Egypt , Cairo
- Job Details:• Scrutinize the information provided by the customer in the loan application. • Inquire about the customer's I-Score and review the report issued by I-Score to ensure the customer's ability to obtain a loan. • Query with the Central Bank’s system to find out whether the customer has a symbolic number or not, in case the I-Score report does not have a symbolic number. • Checking and Studying I-Score report to decide whether or not to approve the loan. • Dealing with the insurance system to ensure that the client has social insurance. • Ensure all cases completing KYC required documentation according to bank procedures. • Handling the investigation request received from the branches and credit department. •Ensure all cases completing KYC required documentation according to bank procedures. Investigations, analyzing risks, and ensuring compliance with regulatory requirements.
Customer Service RepresentativeFull Time
Amazon
Jun 2020 - May 2022 -1 yr, 11 months
Egypt , Cairo
- Job Details:➢Handling and resolving customer complaints. ➢Meeting performance and speed targets. ➢Follow up with the customers ➢ extracting reports to the management . ➢ support new hires in the nesting period and to help them achieve higher numbers ➢ Support SWAT team who handles all OUs like Amazon AE,SA and Amazon EG.
Education
Bachelor's Degree in accounting
Cairo University (CU)Jan 2015 - Jan 2019 - 4 yr
Achievements
1.Exceeded performance targets as a Customer Service Representative at Amazon, boosting team efficiency and customer satisfaction. 2.Conducted thorough loan investigations at Bank of Alexandria, ensuring compliance and enhancing risk management. 3.Contributed to key audits at PwC by preparing detailed financial reports during your auditing internship. 4.Achieved sales targets at Orientals for Urban Development (OUD) by engaging customers and analyzing sales data during your internship. 5.Improved transaction monitoring at Alex Bank by identifying suspicious activities, strengthening compliance with AML/CTF regulations.
Skills
- Risk Management
- Fast Typing
- Dynamics
- Flexible
- Multi-tasked
- Communication Skills
- Presentations
- Customer Service
- Banking Sector
- Auditing
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Orientals For Urban Development (OUD)
Sales·2019Auditing
Price Waterhouse Coopers(PWC)·2018