Salma Ashry

Customer Service SpecialistFull Time

• Job Details:➢ Customer service representative- Home Service account, Technical Support. • Answering phones from customers professionally and responding to customer inquiries and complaints. • Researching required information using available resources. • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing forms, orders, and applications requested by the customers. • Identifying, escalating priority issues, and reporting to the high-level management. • Routing inbound calls to the appropriate resources. • Completing call notes and call reports as necessary • Recording details of comments, inquiries, complaints, and actions taken. • Managing administration, communicating, and coordinating with internal departments.