Salma Alaa Abdelwahab

customer service employeeFull Time

• Job Details:• Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager. • Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager. • Ensuring an optimum exchange of information within the division and with the interfaces. • Documenting efficient and effective processes in the company's internal IT systems. • Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc. • Processing samples on time, taking into account the throughput a and delivery times, • Optimum number of samples and costs, in collaboration with the colleagues responsible in Sales. • Entering and confirming orders in the system “SAP System “ once availability checks and order Processing have been carried out. • Providing support in range planning and the definition of prices and conditions in Collaboration with Sales and Pricing. • Continuously updating customer master data. • Organizing and supporting internal and external customer visits in consultation with the divisions involved. • Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery Packaging, payment and delivery conditions, payment receipts and complaints and Preparing corresponding customer-specific evaluations. • Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales. • Implementing the regional customer service strategy.