Salma Ahmed Mahmoud abd El Rahman

Resolution managerFull Time

• Job Details:*Manage large amounts of inbound and outbound calls in a timely manner *Follow communication “scripts” when handling different topics * Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives *Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile *Keep records of all conversations in our call center database in a comprehensible way *Frequently attend educational seminars to improve knowledge and performance level *Meet personal/team qualitative and quantitative targets