Salma Ahmed

Life Coach’s Personal AssistantFull Time

• Job Details:• Acts as a first point of contact: dealing with correspondence and phone calls. • Reminds the manager/executive of important tasks and deadlines. • Implements and maintaining administrative systems. • Conducting research on behalf of the manager. • Design instructional training programs. • Creates forms for feedback and expectations for the attendees for the training programs.

Call Center AgentFull Time

• Job Details:• Answered inbound calls and responded to customer requests to ensure customer satisfaction. • Used questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target. • Maintains the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer. • Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.

Customer Service AgentFull Time

• Job Details:Sales agent, • Upgrading postpaid mobile planes for DU Telecommunication Company in UAE. • Handled over 1500 customer from various cultures and backgrounds in different languages. • Achieved more than 300 successful sales in diverse categories. Customer service agent, • Responsible for answering all inquiries for customers and assisting customers with their technical issues in broadband, tv, mobile postpaid and prepaid.