
Salma Ahmed Mohamed
Product owner/ Scurm master | PSPO I
Ain Shams, Cairo, EgyptWork Experience
Product Owner I Scrum MasterFull Time
Acuanix
Aug 2023 - Present -1 yr, 11 months
Egypt , Cairo
- Job Details:– Bug Oversight and Progress Monitoring closely collaborate with The development team, overseeing the advancement of each bug. Through daily interactions, insights into the bug's status, ensure swift and effective resolutions. – Testing Harmonization collaboration with the testing team, facilitating the alignment of bug testing and resolution progress. contributes a comprehensive understanding of the bug lifecycle and expedites timely solutions – Comprehensive Documentation meticulously record each encountered bug, even those not documented in Jira. This meticulous approach will aid us in maintaining a methodical record of challenges and their corresponding solutions. – Marketing Synergy establish a line of communication with the marketing team for tasks that bear deadlines. guarantee that deadlines are met and enhance our ability to deliver on time. – Task Estimation in Partnership with the Technical Manager (TM) Collaborating closely with Technical Manager, formulate accurate estimations for pending tasks. – Seamless Updates with the Product Manager (PM) ensure the Product Manager is consistently informed about the latest project advancements. for transparency fosters effective communication and a comprehensive project overview. – Streamlined Release Process Crafting orchestration with the TM and create a well-defined release process encompassing development-to-deployment steps and role responsibilities. – Jira Management and Task Maintenance take charge of the Jira platform, adding and maintaining tasks, ensuring accurate data representation, and optimizing task workflows. – Sprint Review Meeting Contributions responsible for gathering inputs for sprint review meetings from various team members, ensuring that the outcomes are well-documented and action items are addressed promptly.
Sales And Marketing RepresentativeFull Time
Acuanix
Nov 2019 - Aug 2021 -1 yr, 9 months
Egypt , Cairo
- Job Details:- Generating leads for the sales team, contacting potential and existing customers by phone to inform them of their company's products, services, and offers. - Receive phone calls from people responding to direct marketing and advertising campaigns. - Reached out to customer leads through cold calling and emailing. 50+ cold calls daily and Enter and update customer information in the database. - Perform direct sales functions. Working with telemarketers and the sales team. - Attend weekly sales team meetings and provide information to management about sales figures and goals. - Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry. - Create and update activity reports. The reports cover the number of calls, leads, customers, sales, and other vital statistics that can help increase revenue. - Ask questions to understand customer requirements and close sales. - Familiarity with CRM practices. - Continuously improve through feedback.
Telesales RepresentativeFull Time
TravelEraLLC
Aug 2019 - Oct 2019 -2 months
Egypt , Cairo
- Job Details:Planning and selling transportation, accommodations, insurance, and other travel services. Cooperating with clients to determine their needs and advising them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations.
Customer Service RepresentativeFull Time
Awok.com
Oct 2018 - Aug 2019 -10 months
Egypt , Cairo
- Job Details:- Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team - Recommend improvements for systems and processes to boost organizational efficiency
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2018
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Introduction Agile & Scrum for Product Owners
Udemy·2024Professional Scrum Product Owner™ I (PSPO I)
Scurm.org·2023Business Analysis Fundamentals - ECBA, CCBA, CBAP endorsed
Udemy·2023Introduction to Software Testing Concepts & Techniques
MaharaTech·2023UX Design Fundamentals
Udemy·2023Agile Product Owner Role: Foundations
Udemy·2023