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Sally Gamal Eldin

Customer Service, Sales and Marketing Ex

Alexandria, Egypt

Work Experience

  • Insurance RepresentativeFull Time

    Allianz Egypt Bankassurance in ENBD (Emirates National Bank of Dubai)

    Nov 2015 - Present -9 yrs, 8 months

    Egypt , Alexandria

    • Job Details:• Developing base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects • Approaching potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being • Determining clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals • Developing a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation • Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations • Enhancing insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Investment AdvisorFull Time

    Capimark / Capital Incorporation Egypt

    Apr 2014 - Nov 2015 -1 yr, 7 months

    Egypt , Alexandria

    • Job Details:• Contacting clients and setting up meetings, either within an office environment or in clients' business premises. • Conducting in-depth reviews of clients' financial circumstances, current provision and future aims • Assisting clients to make informed decisions by doing several follow ups • Reviewing and responding to clients changing needs and financial circumstances • Promoting and selling financial products to meet given or negotiated sales targets
  • Sales CoachFull Time

    Sutherland Global Services

    Nov 2012 - May 2014 -1 yr, 6 months

    Egypt , Alexandria

    • Job Details:• Coaching, training, and doing performance evaluations to develop and control sales. • Using a variety of software packages to produce correspondence and reports in order to verify where we are standing on hourly, daily and weekly basis. • Being the only member in the support team who has a dedicated target, who represents company in meetings with our client and gets the chance to deal with high level of directors. • Brainstorming and resolve customer complaints regarding sales and service. • Creating and applying actions plans for agents with low performance. • Maintain presentations, spreadsheets and databases to show the improvements in the sales plans. • Managing escalations and following up on the orders. • Review operational records and reports to project sales and determine profitability. • Managing technical and sales call backs for our customers for follow ups in order to reach customer's satisfaction.
  • Technical Support AgentFull Time

    Sutherland Global Services "Bell Canada Account"

    Jun 2010 - Nov 2013 -3 yrs, 5 months

    Egypt , Alexandria

    • Job Details:• Provide support in both English and French. • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. • Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). • Configure software to connect to Internet application servers. • Provide training to clients in the use of system and applications as related to Internet. • Obtain general understanding of OS and application operations related to company offered services. • Perform creation of new accounts using company provide software tools. • Prioritizing and managing many open cases at one time; also using more than documentation system at the same time • Rapidly establishing a good working relationship with customers and other professionals • Using many databases at the same time to provide the customers needs. • Present and sell company products and services to current and potential clients. • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. • Coordinate company staff to accomplish the work required to close sales
  • Education

    • Good in Commerce

      Alexandria University (ALEXU)

      Jan 2005 - Jan 2009 - 4 yr

    • High School - Thanaweya Amma

      saint joseph

      Jan 2005 

    Skills

    • Customer Service
    • Sales
    • Marketing
    • Internet
    • Internet
    • Administration

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Fluent

    Training & Certifications

    • Soft Skills Development Course

      The ministry of communication and information technology" as well as "Firstsource" the leading international Business Process Outsourcing firm·2009
    • ICDL

      UNISCO·2006
    • • The DPFP : ‘’Diplôme Pratique De Français Professional’’

      AUF·2006
    • Diplôme ‘’Les Mots d’Or’’

      APFA: ’’l'association Actions pour promouvoir le français des affaires·2006
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