Sally Sa'eed Mohamed

Logistics and Customer Care Section HeadFull Time

• Job Details:Create and implement best practice logistics process in order to improve operational performance. • Resolve problems concerning logistics system, transportation or customer issues. • Negotiate rates and contracts with service providers. • Select carriers/ suppliers and monitor service against performance criteria. • Ensure inventory accuracy and stock movements with respect to warehouses reports. • Follow up on quality of service, as well as delivered output (quantitative and qualitative results) • Regularly calls to customers to ensure the service level offered is according to plan. • Receives complaints and coordinates with all supporting departments and managers, in order to provide a solution/ensure timely and correct execution of solving complaints. • Provide daily/ weekly reports to the global operational manager with orders progress and to raise any issues.

Logistics and Customer Care Coordinator (Export/Import Operation)Full Time

• Job Details:Monitor import shipments from any supply point till arrive our Warehouses in Egypt. • Create order in the ERP system. • Create ACI number on Nafeza website. • Review and confirm LC terms along with customer and involved banks. • Coordinate with Purchasing department to get supplier confirmation. • Send shipping instructions to our suppliers and freight forwarders. • Follow up shipment until CTA at POD + ERP update • Prepare documentation for import clearance (Invoice, Packing list, COO, COA) • Receive and check BL draft and arrange to obtain the OBL • Coordinate with Paris team for bank remittance and payments of local charges. • Liaise with the bank to get FORM#4 for the new shipments • Open custom file on Nafeza website and coordinate with clearance agent. • Track Vessel arrival and Coordinate with the clearing agent clearance steps • Issue required letters to get public security approvals from the governmental authorities • Liaise with the bank to perform VAT&WHT tax through e-finance payment • Coordinate with the warehouse until stock entry and update ERP • Check clearing documents and charges to be paid + ERP up-date • Manage claims related to shipping, packaging, storage, late documentations, delays • Prepare tracking sheets as needed to ensure good control of the business • Process Local orders (Create orders in ERP system) • Send PFI to Customers • Coordinate with warehouse for local deliveries • Receive delivery note from warehouse and update the ERP system • Issue commercial invoice for the customers • Monitor supply & stock evolution - monthly inventory

Logistics CoordinatorFull Time

• Job Details:• Communications with overseas suppliers • Processing the purchase orders • Following up for the proper shipping documents • Communicating and Negotiating with freight forwarders for freight • To ensure the on time arrival of the materials • Tracking the shipments till the arrival • Following up the customs clearance process completely • Coordinating with the warehouse team to receive the materials • Coordinating for the deliveries to the customers • Updating the sales department with all the necessary information about the materials • Coordinating with the accounts department for the costing of the shipments • Ensure to avoid all unnecessary cost, demurrage and detention charges • Complying with the customs regulations perfectly