Basic Info

Sally Essam

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Admin Assistant at Civil Home

Experience Details

Admin Assistant

Administration

Experienced (Non-Manager)

1. Communicate on phone, email or fax with clients &employees;
2. Schedule meetings, set appointments and take care of meeting details
3. arrange for travel arrangement or hotel accommodation.
4. Looking after the requirements of each department
5. Implementing filing systems for the office
6. Giving suggestions to the management on the overall functioning of the office
7. Coordinating with the management and the staff
8. Provides information by answering questions and requests.


Company Details

Civil Home

Cairo, Egypt

11-50 employees

Agriculture/Fishing/Farming

N/A

May 2016 to Aug 2016 (3 months)
Customer Service Team Leader at Dimofinf

Experience Details

Customer Service Team Leader

Customer Service/Support

Experienced (Non-Manager)

1-Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

3-Analyzing customer needs, customer service is being delivered.

4-Place or cancel orders.

5-Work with customer service manager to ensure proper

6-Managing a team of customer services staff.

7- Providing help and advice to customers.

8- Developing customer service procedures, policies and

9- Training staff to deliver a high standard of customer service

10-Leading or supervising a team of customer service staff standards for organization or department.


Company Details

Dimofinf

Cairo, Egypt

51-100 employees

Information Technology Services, Internet/E-commerce

www.dimofinf.net.sa

Dec 2012 to May 2016 (3 years 5 months)
E-Marketing at Mazaya For Real Estate

Experience Details

E-Marketing

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Mazaya For Real Estate

Cairo, Egypt

11-50 employees

Real Estate/Property Management

N/A

May 2012 to Jul 2012 (2 months)
Corporate Sales Coordinator and Call Center at Capital Home For Real Estate

Experience Details

Corporate Sales Coordinator and Call Center

Customer Service/Support

Experienced (Non-Manager)

1-sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
2-write business letters, reports or office memos using word processing programmes
3-Organize and schedule meetings and appointments
4-Maintain contact lists
5-Assist in the preparation of regularly scheduled reports


Company Details

Capital Home For Real Estate

Cairo, Egypt

11-50 employees

Real Estate/Property Management

N/A

Mar 2012 to May 2012 (2 months)
Marketing Executive at Smart Vision Training Center

Experience Details

Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

1- maintaining and updating customer databases
2-organising and attending events such as conferences, seminars, receptions and exhibitions
3-contributing to, and developing, marketing plans and strategies
4-monitoring competitor activity
5- writing reports


Company Details

Smart Vision Training Center

Cairo, Egypt

11-50 employees

Education

N/A

Sep 2011 to Mar 2012 (6 months)
Marketing Executive at Siraj lighting Company

Experience Details

Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

1- Evaluate marketing campaigns.

2-Monitor competitor activity.

3-Organize and attend events.

4-Maintain, build and update mailing databases.

5-Managing the production of marketing materials, including. collaterals, newsletters and catalogues stock.

6-Sourcing advertising opportunities and placing adverts in the press (local, regional, national and 7-specialist

publications) or on the radio (depending on the organization and the campaign).

7-Supporting the development of the website.

8-Develop strategies and deliver excellent sales and after sales services to maximize sales, customer satisfaction.


Company Details

Siraj lighting Company

Cairo, Egypt

101-500 employees

Furniture

N/A

Apr 2007 to Aug 2011 (4 years 4 months)

Education

BSc Alsun in English

Education Details

BSc Alsun

English, Spanish

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abd ElAziz Al Soud

Egypt

2003

A / Excellent / 85 -100%

N/A

Abd ElAziz Al Soud
2003

Training and Courses

Arabic Editing Skills at AUC
Feb 2007

Training/Course Details

Arabic Editing Skills

Feb 2007

AUC

(Grade: Excellent).

Linguistics at AUC
Feb 2007

Training/Course Details

Linguistics

Feb 2007

AUC

(Grade: Excellent).

ICDL at YAT
Jan 2007

Training/Course Details

ICDL

Jan 2007

YAT

(Word,Excel,Power point, Data base,IT,Internet).

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AccessoriesAdmin AssistantAdministrationAgricultureArabicArabic Editing SkillsCorporate Sales Coordinator And Call CenterCreativeCustomer ServiceCustomer Service Team LeaderE-MarketingE-commerceEducationEnglishFacebookFarmingFishingFurnitureGymHard WorkerICDLInformation Technology ServicesInteractiveInternetLinguisticsLinuxListening SongsMakeupManagementMarketingMarketing ExecutiveMicrosoft OfficeOrganizerOutingProperty ManagementReal EstateSpanishSupportSupportive

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Linux

Linux

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Intermediate

: High

:

3-5 years

Management

Management

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Interactive, Supportive

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