Sally Ezzat Zayed

Sales AdministratorFull Time

• Job Details:Process orders via email or phone Check data accuracy in orders and invoices Contact clients to obtain missing information or answer queries Maintain and update sales and customer records Develop monthly sales reports Hands-on experience with CRM software and MS Office Supporting the sales department with other administrative tasks, if requested Expediting orders through internal liaison.

Customer Support RepresentativeFull Time

• Job Details:-Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Update customers with order status from Logistics Department. -Knowing our products inside and out so that you can answer questions. -Processing orders, forms, applications, and requests. -Keeping records of customer interactions, transactions, comments, and complaints. -Communicating and coordinating with colleagues as necessary. -Providing feedback on the efficiency of the customer service process.

Sales AdministratorFull Time

• Job Details:- Receiving and processing purchase orders. - Issuing PI invoices and commercial invoices for customs . - Verifying orders, including customers' personal information and payment details. -Following up all logistics tasks related to import and export - Contacting customers by phone or email to answer queries and obtain missing information. - Maintaining and updating sales and customer records. - Compiling monthly sales reports. - Directing feedback from customers to relevant departments. - Supporting the sales manager with other administrative tasks, if requested. -Following up with freight companies the deliveries .