Sally Sami Ahmed

Team Leader, Quality Control and Data EntryFull Time

• Job Details:Team Leader - Create an inspiring team environment with an open communication culture - Set clear team goals - Delegate tasks and set deadlines - Monitor team performance and report on metrics - Listen to team members’ feedback and resolve any issues or conflicts Quality Control - As directed by the QA/CX Manager, executes and administers the contact center’s quality assurance (QA) program. - Reviews and scores agent’s interactions with customers (using QA form) to ensure correct processes are followed and accurate information is provided professionally, courteously and consistently. - Works with leaders to ensure that appropriate coaching and feedback is provided to each agent. Data Entry - Preparing and sorting documents for data entry - Entering data into database software and checking to ensure the accuracy of the data that has been inputted - Creating data backups as part of a contingency plan - Responding to information requests from authorized members - Testing new database systems and software updates

TraineeInternship

• Job Details:- prepare and audit accounts. - team up with an audit manager in order to collect raw data for the accounts. - responsible for the analysis of receipts and payments, details of creditors and debtors, bank reconciliations and control accounts, etc. - They monitor and forecast the bank balances for the funds of a company, making sure liquidity is maintained for expenses and investments. - Liaising with investors. - Processing accounting records. - Dealing with phone queries. - Preparing account reconciliation. - Setting up new investments.