Sally Nabil Mohamed Salem

Senior Customer Service Representative Full Time

• Job Details:  Attend Meeting, Respond to incoming calls, emails and other messages from customers and give them the right answers and directions.  Daily contact with key clients to make sure operation and services are running smoothly and follow up for any issues arise  Generating daily reports and status notifications  Recording ad analyzing date from customer complains to identify recurring problems and limit repeat complains  Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures  Responsible for actively ensuring the retention of the organization’s customer base  Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel  In addition to, interviewing and selecting the right Customer Service team members and follow uo their joining and training process personally