Sally Farouk Sabra
customer care manager & Asst. after sales manager at aboulfotouh Automotive Company
6th of October, Giza, EgyptWork Experience
customer care manager & Asst. after sales managerFull Time
aboulfotouh Automotive Company
Jan 2005 - Present -20 yrs, 6 months
Egypt , Giza
- Job Details:responsible for : - Prepare monthly report about average of vehicles entry - Follow up & monitoring the missing spare parts ( customers complaints ) - Follow up & monitoring the Booking visitors for customers ( campaigns ) - Receiving & analysis customer complaints (follow up & CSI ) - Prepare monthly report about average of comeback jobs. - Preparing monthly report for service advisors productivity. - Preparing monthly report service market for all service center ( KPI’S)
Education
computer science, computer technology institute in computer science
October 6 University (OU)Jan 1998 - Jan 2003 - 5 yr
Achievements
certificate from D.M.E ABOULFOTOUH in dealing with conflict and complaints certificate from EXXONMOBIL in How to deal with a difficult customer certificate from D.M.E ABOULFOTOUH in engine fundamentals certificate from D.M.E ABOULFOTOUH in communicating via the telephone
Skills
- Computer Skills
- Communication
- presentatio
- Leadership
- organization
- responsible
- Management
- Secretary
- Microsoft Office
- Office management
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Languages
Arabic
FluentEnglish
Advanced