Sally Radwan

Executive Managing Partner AssistantFull Time

• Job Details:Managing and maintaining the Executive Partner schedule/agenda, including a calendar of appointments, meetings and events; as well as ▪ Receiving visitors, arranging conference calls, scheduling meetings; and confirming attendance to various roundtables, seminars and events; ▪ Attending to business phone calls and requests, directing them, taking and communicating messages, in writing or orally, of urgent nature; ▪ Coordinating with the Website Developer and Printing Companies dealing with the Firm with respect to the stationery, website, and other related correspondences; ▪ Preparing payment requests for the Firm’s purchases in relation to the IT and Renovation projects as well as stationary. ▪ Handling AMC and assisting the Staff with queries and sending claims to GIG/AMC (Firm’s medical insurance file); ▪ Keeping record of all documents required to incorporate various types of legal entities, standard POAs, and the like ▪ Updating litigation reports and preparing litigation letters as requested by clients, whether local companies or multinationals. ▪ Following up Court hearings and updating the Executive Partner accordingly, with respect to the cases as requested; ▪ Proofreading, amending and sending responses to certain mandates. ▪ Providing English and Arabic translations of certain emails as well as documents submitted to Courts as will be instructed; ▪ Editing and amending various legal contracts, agreements and necessary paperwork, as well as drafting legal paperwork in bilingual format, as required ▪ Following up with freelance translators to ensure safe submission of original documents and the delivery of translations in a timely manner for urgent tasks. ▪ Following up with the Partners/Associates in order to obtain their hours in relation to each subject matter as maybe instructed by the EP; ▪ Handling the delivery of official and original documents to Clients or their representatives whether in person at our offices or through our Firm’s messenger and ensuring having the related signatories against receipt.

CE Assistant ManagerFull Time

crm managerFull Time

• Job Details: Develops policies and procedures to manage all facets of GB Auto’s interactions with customers.  Implements mechanisms for tracking, handling, and escalating customer complaints.  Responsible for tracking customer enquiries and ensuring all customer enquiries are responded to according to established policies and procedures.  Owns customer profile data, and is accountable for customer data maintenance and quality management.  Responsible for the progressive development of a Customer Relationship Management (CRM) system.  Develops and institutionalizes GB Auto’s knowhow in customer relationship management.  Identifies and tracks KPIs for Customer Relations, and devises plans and initiatives for improvement.  Provides support for the professional development (including training) of direct reports.