Sally Hossam

Senior Operations SpecialistFull Time

• Job Details:Managing the day-to-day operational duties related to maintenance to maintain work continuity by monitoring all Customer technical demands, including spare parts and visits. Overseeing the operations team and assigning tasks. Controlling the stock movement of spare parts with the help of the warehouse staff as well as the logistics department. Assisting the supply chain manager in overseeing and coordinating the supply chain department in order to achieve the maximum level of customer satisfaction. Working with the IT Department to update the company's technical systems. Identifying operational requirements and opportunities for improvement. Documenting findings, preparing reports, and making recommendations.

Operations specialistFull Time

• Job Details:Managed the daily operational tasks associated with maintenance in order to preserve job continuity. Identified Customer service problems and worked to solve them. Dispatched maintenance technicians in a timely manner ensured minimal downtime by prioritising. Oversaw product storage, handling, and distribution. Opened service tickets to internal and external teams, and acted on outages according to the operations manual and agreed processes. Followed up and escalated the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes. Provided daily, weekly, and monthly reports and analysis to help companies improve their internal processes.

Senior SalesFull Time