
Sally Adel Yakoub
Trainer at free lancer
Heliopolis, Cairo, EgyptWork Experience
Sales Director AssistantFull Time
- Job Details:- Organizing the Sales Managers daily agenda. - Attending Board Meeting & taking minutes of meeting. - Coordinate all business affairs between Sales Department & all other departments. - Preparing daily sales reports presenting daily sales figures. - Preparing Weekly Sales Reports to the Head Office in Turkey. - Preparing Monthly Sales Reports & Presentations to the GM & Head Office for the sales closing figures showing the analysis & sales performance. - Assisting the Sales Director in daily tasks. - Organizing & coordinating Sales Meetings and Launch Events in all Egypt. - Hotel & flight bookings. - Manage stationary & office requirements. - Preparing monthly business review. - Performing admin daily tasks. - Assisting the sales team. - Handling Sales Training requirements like: Assessing the training needs, Choosing the Training Providers, Managing the training Agenda, Monitoring the Training Process & Assuring its smooth flow, training the sales team on soft skills.
Corporate Sales & TrainerFull Time
- Job Details:- Hunting new accounts. - Tailoring offers to be suitable for each customer needs. - Preparing insurance offers (Life – Medical – Pension) - Follow up with customers & receiving feedbacks. - Training new comers.
Camp ManagerFull Time
Camp-O-Mania
May 2014 - Dec 2014 -7 months
Egypt , Cairo
- Job Details:(designing the camp program – performing customers operations - communicating with customers – leading & training the camp team - handling customers’ needs & requests )
Team Leader- Corporate Customer ServiceFull Time
Mobinil
Jul 2011 - Sep 2012 -1 yr, 2 months
Egypt , Cairo
- Job Details:(Enterprise Customer Service Rep. - Enterprise First Class - Senior Representative – Trainer - System Testing “ Siebel Campaign Management UAT “ - Team Leader - Supervisor ) - Handling Corporate customers, key accounts, Critical cases, Angry customers, First Class customers. - Coaching & Leading the team. - Monitoring their performance. - Training new inductions. - Improving the quality of the team’s performance in order to avoid both fatal & non-fatal mistakes.
Education
College Diploma in Business Administration
Ain Shams University (ASU)Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Saint Clair's CollegeJan 2003
Skills
- Microsoft Word
- Customer Service
- Training
- Microsoft Excel
- Admin
- Organizing Meeting & events
- Microsoft Powerpoint
- Office management
- Microsoft Outlook
- Recruiting
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Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
Marketing
2011Human Resources Management
2009Training Economics
United Nations - Injaz Program·2008Management
AUC·2007