Sally Adel

Cequens

• Business operations senior specialistFull Time

  Mar 2017 - Jan 2021 -3 yrs, 10 months

  Egypt , Cairo

  • Job Details:1)Vendors management. 2)manage clients' pricing for all destinations. 3)Assure highest profitability for overall coverage. 4)Fetch losses on country/network and client’s level and take required actions immediately. 5)Assist pricing negotiations of customers’ proposals. 6)Provide insights / set actions for revenue growth opportunities/cost reduction by better offers/prices in different destinations responsive to vendors price changes – offers announcement. 7)Handle and generate daily/monthly reports for profit margins across coverage. 8)Design and improve process in alignment with all internal stakeholders to make sure that it is satisfy business needs. 9)Validate clients’ & providers’ disputes with Billing team and approve/reject it. 10)Handle Mobile Advertisement campaigns with operators (submitting campaigns within operator SLA, follow-up on relevant reports, payments & billing) .
• Business Operations SpecialistFull Time

  Feb 2011 - Mar 2017 -6 yrs, 1 month

  Egypt , Cairo

  • Job Details:1) Manage clients' accounts, in terms of routing, based on different type of products, pricing & credit. 2) Handle sender registrations requests with operators. 3) Issue invoices, using GP & Zoho upon agreed on SLAs. 4) Generate monthly usage reports, for clients, using Cube database. 5) Follow-up on pending payments, to ensure its fulfillment upon agreed on SLAs. 6) Handle daily tickets related to both Wholesale – Enterprise clients, using Jira. 7) Investigate SMS status and reason behind the non-delivery, in case of non-delivered SMSs and take the proper action accordingly. 8) Test newly interconnected suppliers/providers in terms of coverage/features and report results in order to take routing decision. 9) Apply regular testing to Live routes and the alternatives to assure meeting quality standards and report live issues with providers. 10) Automate and optimize testing process within availed tools/systems, (TelQ, CSG, etc....). 11) Test System in case of new releases and make sure that requested features are working properly & communicated bugs are fixed. 12) Monitor Spam traffic and take proactive actions (proactive maintaining of firewall through suspected wording system enrichment) reactive actions (suspend source account and formal escalation with different stakeholders) 13) Monitor different traffic filters, take corrective actions on system to ensure full execution.