Basic Info

Mostafa Sallam

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Moderation agent at Dubizzle

Experience Details

Senior Moderation agent

Customer Service/Support

Experienced (Non-Manager)

• Implement the online community moderation strategy, providing superior quality of customer service and support to our community with the help of various communication tools.
• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio with the Legal and Community team where required.
• Manage and monitor the banned user process,
• Maintain the moderation guidelines and ensure they are up to date.


Company Details

Dubizzle

Cairo, Egypt

101-500 employees

Internet/E-commerce

N/A

Aug 2014 to present (2 years 4 months)
Customer service agent at Vodafone

Experience Details

Customer service agent

Customer Service/Support

Experienced (Non-Manager)

Handling Corporate and individual Vodafone high & premium accounts
(Works for different Dept. as loan: collection, CVM, UTA, SME)
• Provide customers with product and service information.
• Identify, research, and resolve customer issues.
• Follow-up on customer inquiries not immediately resolve their problems.
• Complete call logs and reports.
• Research billing issues.
• Work on collection deals.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2012 to Aug 2014 (2 years 3 months)
Customer service agent at Etisalat Egypt

Experience Details

Customer service agent

Customer Service/Support

Entry Level

 Provide customers with product and service information.
 Identify, research, and resolve customer issues.
 Follow-up on customer inquiries.


Company Details

Etisalat Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2010 to May 2012 (2 years 1 month)
Compensation &Benefit; Officer at Talaat Mostafa

Experience Details

Compensation &Benefit; Officer

Human Resources

Entry Level

 Responsible for payroll over 18 companies.
 Conduct market survey and compare it with company salaries.
 Update salary & grading structure periodically.
 Provide incentives and benefits/compensation (overtime, allowances, bonus, health, medical, disability and death).
 Prepare monthly salary reconciliation to ensure correctness of Payroll.


Company Details

Talaat Mostafa

Cairo, Egypt

More than 1000 employees

Construction - Residential & Commercial/Office

N/A

Feb 2008 to Feb 2010 (2 years)
Compensation & Benefit Officer at ASEC automation

Experience Details

Compensation & Benefit Officer

Human Resources

Entry Level

 Prepare monthly salary reconciliation.
 Responsible for database time which calculates project percentage achievement.
 Responsible for the extra working hours in projects (calculating cost & reports).
 Responsible for outsource provider manpower (cost & analysis & reports).


Company Details

ASEC automation

Cairo, Egypt

More than 1000 employees

Energy and Utilities

N/A

Jan 2007 to Feb 2008 (1 year 1 month)

Achievements


Outstanding performance for the year


 Outstanding performance ( Vodafone )
 Hero of curfew ( Vodafone )




 QA award ( Etisalat )


 Best employee of the month ( 3 times TMG )


Education

 Bachelor of Management Information Systems in Information Systems

Education Details

 Bachelor of Management Information Systems

Information Systems

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee el horeya

Egypt

2001

B / Very Good / 75 - 85%

N/A

lycee el horeya
2001

Certifications

Certificate details

Oracle 10g developer

Jul 2007

N/A

N/A

N/A

N/A

Oracle 10g DBA
Jul 2007

Certificate details

Oracle 10g DBA

Jul 2007

N/A

N/A

N/A

N/A

Certificate details

 Compensation and salaries

May 2008

N/A

N/A

N/A

N/A

Certificate details

 Lotus notes IBM

Nov 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

 Compensation and salaries

May 2008

American chamber in Cairo

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

? Compensation And Salaries? Lotus Notes IBMAnalyticalCommunicatorCompensation & Benefit OfficerCompensation &Benefit; OfficerConstruction - Residential & CommercialCustomer ServiceCustomer Service AgentE-commerceEnergy And UtilitiesEnglishFrenchHandles StressHard WorkerHuman ResourcesHuman Resources (HR)Information SystemsInternetMS OfficeOfficeOracleOracle 10g DBAOracle 10g DeveloperOrganizerRussianSenior Moderation AgentSportsSupportTechnologiesTelecommunicationsTravels

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS office

MS office

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

5-7 years

Oracle

Oracle

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Communicator, Hard worker, Organizer, Handles Stress

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